FAQ (Frequently Asked Questions)

How much is shipping and how long does it take to process an order?
Shipping rates are listed under the shipping tab. Products are shipped EMS Express and delivered by the USPS. orders usually takes between 4-6 days to receive your order, but may take up to 10 at the most. All orders are trackable thru the USPS website. All tracking numbers are available under your account once the item is processed. It may take a day or two before tracking information is available.

What is the return policy?
All orders are guaranteed to arrive in working order, If there is a problem with a battery, or charger, Let us know within the 7 day period and we will replace the part once we recieve the defective part. Due to hygenic reasons we are unable to accept returns of cartridges or atomizers. You may send the defective part to us at Clean Safe Smoke, PO BOX 722075, Orlando, Fl 32872-2075. You are responsible for the shipping charges in returning the part but we will pay to have a new part sent to you.

How do I cancel my order?
All orders are processed immediately and sent to shipping, Make sure you want to order the item before you submit the order. Due to the personal nature and type of items these are there are no refunds on the items. We will exchange any defective parts within the first week.

What is a personal vaporizer and how does it work?
A personal vaporizer is just that, an personal vaporizer. Its a device that imitates the alternative. They come in all different shapes and sizes, and allow the user to vape whenever and wherever without regulation. The personal vaporizer is composed of 3 parts; a battery, an atomizer, and a cartridge/mouthpiece. When a user takes a puff/inhale of the personal vaporizer, the lithium ion rechargeable battery powers on the atomizer. At this point, the atomizer pulls the liquid from the cartridge to produce this vapor. The nicotine is then absorbed into the blood stream through the lungs and mouth providing almost instant relief from those pesky cravings.

What is in the cartridge and this Vapor you inhale?
Three main ingredients make up this liquid (what some like to call ELiquid). They consist of:
Water: Cant survive without it. Its that substance you see covering 70+ percent of the earth
PG (Propylene Glycol): Considered generally food safe by the FDA (Food and Drug Administration) Its mainly used in flavoring extracts but can also be found in medicines, cosmetics, hand soap, etc…
Some Include Nicotine: Need I say more? I could go on for hours. The fact remains, NICOTINE IS ADDICTIVE.

How long does a standard cartridge last?
Some retailers claim that a single cartridge is equal to 30-40 traditional tobacco cigarettes. This is simply false advertising and not true. Reality, and what we have found from our own personal experience is 6-7 tobacco cigarettes

Can I smoke Personal Vaporizers anywhere and everywhere?
Technically, YES! Personal Vaporizers do NOT fall under any tobacco smoking ban. Some places are more accepting than others. Some bars, restaurants, etc… are already allowing their patrons to use these devices. HOWEVER, this is at the determination and approval of the actual business establishment you are trying to Vape at. Be respectful of others.

Can Personal Vaporizers Help Me Quit Smoking Traditional Cigarettes?
This is probably the #1 question I get day in, and day out. The short answer is, a personal vaporizer is NOT advertised/marketed as a smoking cessation (quitting) device. There have been ZERO studies done on the success/failure rate of those who choose to try and quit smoking via personal vaporizers, therefore, at this time, it is only being marketed as a traditional tobacco cigarette alternative. Now, this doesn't mean its impossible to quit. Anything and Everything is possible, and perhaps there are people out there reading this who have quit! Some users have even reported having no desire to smoke traditional tobacco cigarettes after they had adapted to personal vaporizers. In the end, its the user, not the device, who chooses to quit.

Is a Personal Vaporizer Intended For Everyone?
NO! First and foremost, Personal Vaporizers are intended for ADULTS only. Personal Vaporizers are not to be used by anyone under the legal smoking age of the state they reside in. Some states that 18, others are 21.
Other Groups that should consult a physician before use Included (but are not limited to):
* Those who suffer from heart disease or high blood pressure.
* Pregnant, nursing, or those thinking of becoming pregnant.
* Those allergic to nicotine or other PG based products

Why is your guarantee not as long as some of the other name brand personal vaporizer companies?
The fact is and remains, you will know whether you got a good piece of equipment within that initial 7 days. Although the atomizers and batteries are manufactured with only the highest of standards, many customers including Clean Safe Smoke, view them as consumable/disposable products. A good quality made atomizer should perform optimally for approximately 3-4 weeks, and if cleaned and taken care of properly, can last considerably longer. Instead of the name brand philosophy of pay-big-up-front-replace-after-failure, that is riddled with frustration, wasted time, and complaints; I prefer the pay-as-little-up-front-as-possible-replace-as-needed philosophy.

IMPORTANT TIPS:
Keep out of reach of children and pets/animals. This is especially true for cartridges and liquids.
In case of persistent sore throat, discontinue use. This could be a sign of a PG allergy.
Lithium-Ion batteries may pose a fire risk. Do not leave unattended while charging.
Keep cartridges in a cool dark place.
If a Personal Vaporizer is not going to be in use for an extended period of time, remove the cartridge so the excess liquid does not damage the electronic components.
Once a cartridge is open, use within 1-2 weeks.

Legal: These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use products at your own risk. Under no circumstances will Clean Safe Smoke be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site.

UPDATED 9 JULY 2009